Scope and interpretation
The policy applies to purchases made directly through channels operated by Vorghalxkhimxun or authorised partners referencing these legal URLs. Third-party marketplaces may impose parallel policies—when conflicts arise, the stricter consumer-facing protection typically governs.
Currency references default to New Zealand dollars unless another settlement currency appears on your receipt.
Consumer guarantees
Nothing here excludes rights under the Consumer Guarantees Act where services are supplied in trade to consumers. If a session or programme fails to match its description in a major way, you may have remedies including refunds regardless of discretionary studio policies below.
Plain pathway
If you believe a guarantee applies, email finance contact details at the bottom with booking references—we escalate internally before debating discretionary clauses.
Single-session and pack cancellations
When you cancel at least twenty-four hours before the scheduled start, you may choose a full refund to the original payment method or transfer the value to another date within the same calendar month without administrative fees.
Cancellations inside the twenty-four-hour window attract a fifty percent fee to cover staffing commitments already locked unless compassionate circumstances apply—documentation may be requested solely to coordinate fairness, not to invade privacy unnecessarily.
No-shows without notice generally forfeit the booking value except where consumer law mandates otherwise.
Studio-initiated cancellations
If severe weather, instructor unavailability, facility maintenance, or regulatory directives force cancellation, we automatically offer rescheduling without penalty or a full refund within seven business days if no alternate slot suits you.
Partial interruptions mid-session—such as fire alarms—trigger proportional credits calculated against elapsed coaching time.
Multi-week programmes
Programme purchases settle upfront to reserve cohort spacing and educational assets. Withdrawal before completion of the second coached week qualifies for a refund of unused weeks minus a ten percent administration levy covering onboarding labour and printed materials.
After week two concludes, remaining value converts to studio credit redeemable within six months toward sessions or future programmes instead of cash payouts unless mandatory law requires cash redemption.
Programme transfers to another participant require written confirmation from both parties and may attract a nominal processing fee disclosed before confirmation.
Digital educational materials
Downloadable PDFs, video streams, or notch-based playlists become accessible immediately upon fulfilment. Because they are intangible goods, refunds apply only when duplicate billing occurs, technical faults persist beyond seventy-two hours after support tickets open, or previews materially misrepresented contents.
Credit balances
Issued credits appear on internal ledgers tied to your verified email address. Credits cannot be sold onward, carry no interest, and expire according to communications accompanying issuance—typically six months for goodwill gestures and twelve months for promotional bundles unless stated otherwise.
Chargebacks and payment disputes
Contact us before initiating card network disputes so we can trace acquirer references and resolve ledger mismatches cooperatively. Friendly resolutions regularly conclude faster than issuer investigations and preserve booking goodwill when appropriate.
Fraudulent chargebacks may lead to account suspension and reporting to processors when evidence supports misuse.
Evidence bundle
Include receipts, booking IDs, and screenshots of scheduling conversations when requesting refunds—dense threads reduce back-and-forth delays.
Processing timelines
Approved refunds route through the original payment pathway within five to ten business days depending on acquirer cycles; bank posting may add additional clearing days outside our control.
Exceptions and force majeure
Government prohibitions, epidemiological directives, or venue insolvency may shift fulfilment timelines. When impossible performance arises, we prioritise proportional refunds before converting obligations into indefinite credits unless you consent to alternative arrangements.
Finance contact
Email mailuse@vorghalxkhimxun.world with subject “Refund request” or phone +64 9 941 4911 during desk hours. Postal correspondence: 1A/155 Queen Street, Auckland CBD, Auckland 1010.